Getting started

The Process

Every project requires a well-defined process, and this one was no exception. We adhered to the principles of the design thinking process, an ideology that priorities placing the user at the forefront, also known as user-centered design. This ideolgy has 6 main steps to follow but by no means is this a lineal process it's often thought of as cyclical.

About Constructo

The Constructo App is a construction app that allows you to manage and monitor your contractors health and safety obligations, including the reading and understanding of RAMS documents and toolbox talks. Constructo allows you to see all of the subbies that have signed the documents and also those who haven't. Constructo helps Sub Contractors manage health & safety on the building site.

My Role

I led the Product Design - User Experience (UX) and User Interface (UI) - of this project. I worked closely with the development team, the marketing team and also the stakeholders.

step 1

Empathise

User Persona's

User Research

Conducted several interviews with Sub-Contractors to gather qualitative data. Our participants criteria was that they had to be Sub-contractors who had been working in the construction industry for at least 5 years.

Insights

• I found out that Sub-Contractor’s didn’t enjoy the health & safety part of the job mainly because it was time consuming and tedious.
• Sub-contractor’s found that the paper based solution was very difficult to manage, and often had to employ someone to manage this process.
• The Sub-Contractor has to scan all the completed health and safety documents and give them to the principal contractor.(If they had 100 subbies on site then they would have an awful lot of scanning to do).

User Journey

step 2

Define

This step helped ensure that the design solution(s) were user-centred and aligned with the real needs and goals of the people they are designing for. We used this step for framing the design problem and ensuring that we had a clear and shared understanding of the user's needs and the issues at hand.

step 3

Ideate

This step was the creative part, where wireframes of potential solutions were produced along with brainstorming different ideas a lot of which didn't make the cut.

Sketches & Wireframes

step 4

Prototype

Once I had produced some wireframes and shared them with stakeholders for feedback, I begun to make these ideas into a Axure prototype. I wanted to create as real experience as possible for user testing, so that I could really study the user's behaviour when interacting with the tool.

step 5

Testing

I conducted two rounds of usability tests, each round consisted of 5 participants. Each test was vital in uncovering aspects of the user interface and product that could be improved.

Goals

• Identify feelings towards the UI
• Identify sticking points within the UI
• Identify how easy it is to complete a toolbox talk

User Task

User Learnings

step 6

Implement

I scheduled in a final run through with tech, just to make sure they were clear on the detail of what they were meant to be building. We had previous run throughs with the tech team to show them the prototype so this was just a final check to make sure they had everything that they needed.